Nukingstreet Careers

Administrative Assistant

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Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you detail-oriented and possess a knack for organization? If so, we want to hear from you!

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About the Role:

We are seeking a highly motivated and organized Administrative Assistant to join our growing pest control company. In this role, you will play a vital role in ensuring our customers receive exceptional service, from initial contact through to post-service follow-up. You will be the first point of contact for many of our customers, and your professionalism and efficiency will be essential to our continued success.

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Responsibilities:

• Customer Communication: Answer phone calls, emails, and inquiries from customers. Provide clear and concise information on our pest control services, pricing, and scheduling options.

• Appointment Scheduling: Coordinate and schedule pest control appointments based on customer preferences and technician availability. Ensure efficient routing for technicians to maximize productivity.

• Customer Education: Educate customers on various pest control processes, preventive measures, and post-treatment guidelines. Address customer questions and concerns regarding pest issues with patience and professionalism.

• Service Coordination: Liaise with field technicians to ensure timely and accurate service delivery. Communicate specific customer requirements and preferences to the pest control team.

• Record Keeping: Maintain detailed and accurate records of customer interactions, appointments, service history, and pest control activities. Update customer information in the company database to ensure accuracy.

• Issue Resolution: Resolve customer complaints or concerns in a professional and timely manner. Collaborate with other departments to address complex issues and ensure customer satisfaction.

• Billing and Payments: Manage billing inquiries, provide invoices, and process payments according to company policies. Coordinate with the finance department to ensure accurate billing practices.

• Follow-up: Follow up with customers post-service to gauge satisfaction and address any lingering concerns. Conduct routine check-ins for ongoing service contracts.

• Sales Support: Assist the sales team by upselling or cross-selling additional pest control services. Provide information on promotions, discounts, and service packages to enhance customer experience.

• Documentation: Create and maintain documentation related to customer service processes. Generate reports on customer feedback and service performance to identify areas for improvement.

• Compliance: Ensure all customer interactions and service activities comply with industry regulations and company policies. Stay up-to-date with the latest changes in pest control regulations.

• Team Collaboration: Collaborate effectively with other Customer Service Representatives and team members to achieve departmental goals. Participate in training sessions to stay informed about the latest pest control techniques and best practices.

 

Additional Responsibilities:

• Organize office space and support colleagues in optimizing procedures for increased efficiency.

• Perform data entry tasks to ensure accurate record keeping.

• Assist with invoicing, reconciliation, and inventory management functions.

• Sort and distribute communications in a timely manner

• Create and update records to maintain data accuracy and validity.

• Monitor office supply levels and handle shortages to avoid disruptions.

• Resolve minor office-related malfunctions and respond to requests or issues.

• Maintain professional and trusting relationships with suppliers, customers, and colleagues.

• Perform receptionist duties, including answering phone calls, taking information, and logging data into the CRM system.

 

Skills and Qualifications:

• Proven experience as a back-office assistant, office assistant, or in another relevant administrative role.

• Working knowledge of office equipment and software applications (MS Word, Excel, PowerPoint preferred).

• Thorough understanding of office management procedures and best practices.

• Excellent organizational and time management skills.

• Strong analytical abilities and aptitude for problem-solving.

• Excellent written and verbal communication skills with the ability to convey complex information in a clear and concise manner.

• Professional demeanor and a commitment to providing exceptional customer service.

• Ability to work independently and as part of a team.

• Positive attitude and a willingness to learn.

 

Commitment to Diversity:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Nukingstreet recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

 

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@nukingstreet.com or visit us at nukingstreet.com. Already a Nukingstreet candidate? Please connect directly with your recruiter to discuss this opportunity.

 

Pay: $40,000.00 - $60,000.00 per year

 

Benefits:

• Paid time off

• Dental insurance

• Health insurance

• Vision insurance

Schedule:

• Monday to Friday

 

Supplemental pay types:

• Commission pay